Refund policy
Last updated 5 August 2026.
This is a translation of the Dutch terugbetalingsbeleid, provided for convenience. In case of any discrepancy, the Dutch text prevails.
Try first, buy after
CourtMerge has a trial of three complete case files, without a time limit, without registering and without a watermark. So what you try out is the full product, not a stripped-down version. Anyone who buys therefore already knows whether it works on their own case files and their own computer.
What Ronagold offers itself
Because you can run three real case files beforehand, Ronagold does not offer refunds of its own accord after purchase. The trial takes the place of a cooling-off period afterwards: it costs you nothing, it does not expire, and it is the complete product.
Still unsure? Run the trial first. If something goes wrong during it, do get in touch — fixing a problem is usually more useful than undoing a purchase.
What happens if you don't tick the checkbox
If you order as a private individual, the order form asks you to confirm that you want immediate delivery of this digital licence and that by doing so you lose your 14-day right of withdrawal. Without that checkbox, the form does not submit your order. That is not fine print: without that confirmation we are not legally allowed to deliver immediately, so it is a condition for getting your licence, not a formality.
Your statutory rights remain
The policy above is about changing your mind: that is exactly what the three-case-file trial already covers, which is why no refund sits opposite it. That is different from a defect in the product — CourtMerge crashing, a bundle coming out corrupted, software not doing what was promised. The statutory warranty keeps applying to that regardless of the policy above: as a buyer you are entitled to a product that conforms to what was agreed, and that right cannot be contracted away. Email joachimally@gmail.com if you run into something like that.
If you buy as a lawyer, a firm or any other business, the consumer right of withdrawal does not apply in the first place; the statutory warranty for a defective product then runs through ordinary contract law rather than consumer law.
How to report something
Directly, no intermediary: email joachimally@gmail.com with your order number or invoice date and a description of the problem.
What happens to your licence
If a purchase is ever unwound — for example after a defect that cannot be fixed — the right to keep using CourtMerge ends. The software has no activation server, so this is not enforced technically; it is stated here because it is the agreement.